Refund and Cancellation

Last Updated: May 16, 2026

1. Overview

At JSCarCares (“Company,” “we,” “us”), customer satisfaction is our priority. This Refund and Cancellation Policy explains when and how you can cancel a booking, reschedule an appointment, or request a refund for our car wash and detailing services.

This policy applies to all services booked through our website JSCarCares.com, by phone, via Line, or in-person at our Bangkok location.

2. Cancellation Policy (By Customer)

2.1 Standard Cancellation Timeline

Cancellation Time Before Appointment Refund Percentage
4+ hours (240+ minutes) 100% full refund
2 to 4 hours (120-239 minutes) 50% partial refund
Less than 2 hours (0-119 minutes) 0% no refund
No-show (no call, no arrival within 20 min of slot) 0% no refund + penalty

2.2 How to Cancel

You may cancel by:

  • Online: Log into your booking (link in confirmation email) → Click “Cancel Booking”

  • Phone: Call +66 98 765 4321 (please obtain cancellation reference number)

  • Line: Message @jscarcares with your booking ID

  • Email: Send to bookings@jscarcares.com with subject “CANCEL [Booking ID]”

2.3 Refund Processing Time

  • Approved refunds are processed within 5-7 business days

  • Refund method: Same as original payment method

    • Credit card: 3-5 days to appear on statement

    • PromptPay / Bank transfer: 1-2 business days

    • Cash payments: Refund via bank transfer (provide account details)

2.4 No-Show Penalty

If you do not arrive within 20 minutes of your scheduled appointment time without contacting us:

  • Your booking is marked “no-show”

  • No refund issued

  • For future bookings, a ฿200 penalty fee will be added to your next service

After 3 no-shows in 12 months, you will be blocked from online booking and must pay 100% in advance for walk-in service.

3. Rescheduling Policy

3.1 Free Rescheduling

You may reschedule for free if:

  • You notify us at least 2 hours before your original appointment time

  • You have not rescheduled the same booking more than twice

3.2 Reschedule Limits

Reschedule Count Fee Notes
1st reschedule Free Any time 2+ hours before
2nd reschedule Free Any time 2+ hours before
3rd reschedule Not allowed Cancel per cancellation policy and create new booking

3.3 How to Reschedule

Contact us via phone, Line, or email with your booking ID and preferred new time slot.

4. Cancellation Policy (By JSCarCares)

We rarely cancel appointments, but if we must, you will receive:

4.1 Weather-Related Cancellations

If heavy rain, flooding, lightning, or extreme heat makes car washing unsafe or ineffective:

  • Option A: 100% refund to original payment method

  • Option B: Free reschedule to any available time slot

  • Bonus: 10% discount voucher for next service

4.2 Equipment Failure

If our pressure washer, vacuum, or other equipment malfunctions:

  • Option A: 100% refund + 15% discount on next service

  • Option B: Reschedule within 24 hours + free tire shine upgrade

4.3 Staff Unavailability

If assigned staff call in sick and no replacement is available:

  • Option A: 100% refund + free upgrade to next service tier on next visit

  • Option B: Reschedule within 48 hours + free interior perfume spray

4.4 Overbooking

In rare cases of double-booking:

  • You will be notified immediately

  • Free reschedule + 20% discount on the service

5. Dissatisfaction Refund Policy (Service Quality)

If you are unsatisfied with our service quality:

5.1 Free Re-Wash

  • Time limit: Report within 24 hours of service completion

  • What we offer: One free re-wash of the same service tier (no refund option)

  • How to claim: Email photos/videos of the issue to feedback@jscarcares.com with your booking ID

5.2 Partial Refund (instead of re-wash)

If you prefer not to return for a re-wash:

  • Up to 50% refund depending on issue severity

  • Examples of 50% refund: missed interior spots, incomplete wheel cleaning

  • Examples of 25% refund: minor streaking on glass, slightly missed door jambs

5.3 Full Refund (rare cases)

Full refund only in cases of:

  • Vehicle damage caused by our negligence (see Damage Claims section)

  • Service not performed at all (e.g., wrong car washed)

  • Staff misconduct or theft

5.4 What Does NOT Qualify for Refund

  • Pre-existing scratches or damage noticed after wash (but not documented before)

  • Normal wear and tear

  • Complaints about weather affecting results (e.g., rain immediately after wash)

  • Dissatisfaction with add-ons you declined to purchase

6. Damage Claims and Refunds

If you believe our service caused damage to your vehicle:

6.1 Immediate Action Required

  • At pickup: Inspect your vehicle before driving away

  • Take photos of any suspected new damage with timestamp

  • Notify staff immediately (do not leave the premises)

6.2 Written Claim

If you discover damage after leaving:

  • Submit written claim within 24 hours to claims@jscarcares.com

  • Include: Booking ID, photos, description of damage, estimated repair cost

  • We will respond within 7 business days

6.3 Resolution Options

Damage Type Resolution
Minor scratch (under 2 inches) Free buffing/polishing at our shop
Moderate damage Repair at our cost (up to ฿3,000) OR 50% refund of service fee + ฿1,000 credit
Major damage Full refund + repair cost up to ฿10,000 (requires third-party estimate)

6.4 Denied Claims

Claims may be denied if:

  • Damage matches pre-existing condition noted on check-in form

  • Claim submitted after 24 hours

  • No photographic evidence

  • Damage caused by third party after service (e.g., parking lot scratch)

7. Membership and Loyalty Program Refunds

If we introduce membership plans or loyalty programs in the future:

  • Monthly memberships: No refund for partial months

  • Annual memberships: Pro-rated refund minus 20% admin fee if canceled within first 30 days

  • Prepaid loyalty credits: Non-refundable but transferable to another vehicle

8. Gift Voucher Refunds

  • Gift vouchers are non-refundable but can be transferred to another person

  • Vouchers expire 12 months from purchase date

  • Expired vouchers hold no cash value

9. Dispute Resolution

If you disagree with our refund decision:

  1. Step 1: Email disputes@jscarcares.com with all details

  2. Step 2: We will review within 14 days

  3. Step 3: If unresolved, you may file a complaint with:

    • Thailand Office of the Consumer Protection Board (OCPB)

    • Small Claims Court, Bangkok

10. How to Request a Refund

Follow these steps:

  1. Gather information: Booking ID, date of service, payment receipt

  2. Contact us via one of these methods:

    • Email: refunds@jscarcares.com (preferred for documentation)

    • Phone: +66 98 765 4321

    • Line: @jscarcares (mention “REFUND REQUEST”)

  3. Provide reason: Clearly state why you are requesting a refund

  4. Attach evidence: Photos, videos, or screenshots (if applicable)

  5. Wait for response: We will respond within 3 business days

11. Contact Information for Refund Issues

Email: refunds@jscarcares.com
Phone: +66 98 765 4321 (ask for Billing Department)
Address: 45 Sukhumvit 71, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand

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